Shop Regulations
ONLINE STORE REGULATIONS
1. the entrepreneur running the online store located under the Internet domain of www.zalmaro.pl, hereinafter referred to as the "Store", is a company under the business name Zalmaro sp. z o.o., Tax Identification Number (NIP) 784-25-23-883, Business Identification Number (REGON) : 387458207, based in Gniezno (62 - 200) at 19 Wrzesińska Street.
2. Contact with the Online Store is possible via e-mail marta.odzimek@zalmaro.pl or aleksandra.odzimek@zalmaro.pl and at phone number +48 512 485 201, +48 512 107 945.
3. The Regulations define the rights and obligations of the Customers as well as the rights and obligations of the Seller as an entity managing and operating the Online Store.
4. The Rules and Regulations are available in Polish language version at www.zalmaro.pl.
5. Customers are obliged to respect the author's economic rights
and rights arising from the registration of inventions, patents, trademarks, utility and industrial designs.
6. the Owner of the Online Store undertakes to securely process Customers' personal data only for the purpose of fair performance of the sales contract concluded at a distance. The Privacy Policy can be found at www.alfako.pl, is made available when placing an order.
The terms used in the Regulations shall mean respectively:
1. Store - online store operating at the address: www.zalmaro.pl , selling products at a distance.
2. Owner - company under the name Zalmaro sp. z o.o. with its registered seat in Gniezno (62-200 Gniezno) at 19 Wrzesińska Street.
3. Client - any entity making a purchase in the Online Store in accordance with the content of the Regulations, including a Consumer, as well as an Entrepreneur.
4. User - any entity using the Internet, which enters the Store's website.
5. Customer Account - a field containing data on transactions carried out
and an instrument used for processing orders placed by the Customer.
6. Newsletter - a service provided by the Online Store to the User who has agreed to send them a Newsletter, which consists in sending to such Users any information about the operation of the Online Store, after the User voluntarily provides an e-mail address, name and surname.
7. Consumer - a natural person making a legal transaction with an entrepreneur not directly related to his/her business or professional activity.
8. Entrepreneur - a natural person, legal entity or unincorporated entity making a legal transaction on its own behalf in the course of its business or professional activity or professional activity.
9. Working days - days of the week from Monday to Friday, except for public holidays, non-working days.
10.Terms and Conditions - this document, setting out the terms and conditions for the use of the Online Store and the purchase of products therein.
11. Registration - voluntary submission of data by a Customer of the Store consisting of filling out a form available on the pages of this Store.
1. In order to use the Store, the Customer should have:
- a device transmitting data communication;
- Internet access;
- e-mail address.
2. The Store collects information contained in cookies, which are text files. Files
these files do not retain any personal data, they are used in an anonymous manner in order to assess the real interest in the service on the pages of the Online Store. Cookies, are used
for the exchange of information between the Internet Shop and the User, which greatly facilitates matching the offer to the expectations and preferences of each User. The customer decides
on the use of cookies. Web browsers are often set by default to install these files on the final device of the Customer, who can change the settings at any time.
3. The Store informs that disabling the use of cookies by the Customer may affect the functionality available in the Online Store.
4. Detailed information on Cookies is contained in the Cookies Policy, available at www.zalmaro.pl and forming an integral part of the Terms and Conditions.
1. The customer, in order to establish a "Customer Account", shall register by providing an address
e-mail address and password, using the form.
2. The password provided for logging in to the Online Store may consist of letters, digits and/or special characters. The password is individual for each user. The password can be changed on the site by providing an e-mail address and a new password.
3. The establishment of a "Customer Account" is free of charge.
4. Registration is not a condition for placing an order in the Online Store. The conditions for placing orders in this mode are contained in pt. V of the Regulations.
5. The Customer undertakes to provide true data.
6. By accepting the Terms and Conditions, the Customer makes the following statement:
- I have entered voluntarily to use the services of the Online Store;
- the data contained in the form are true.
7. The Customer may not transfer the password to access the account in the Online Store to third parties.
8. A Registered Customer has the ability to:
- access to the status and history of orders;
- receive individual discounts and promotional coupons;
- information about the possibility of participating in promotions and contests;
- order a Product,
- change their data;
- change your password;
- check your order.
9. Registration allows you to log into the system.
10. The customer may not copy, modify or distribute the content, images of logos
without the prior consent of the authorized person.
11. Both the customer who places an order and the customer registered on the store's website will receive information on the status of the order.
1. The Online Store is open 24 hours a day, 7 days a week, allowing the Customer to place an order at any time, except for maintenance breaks.
2. If the proposed content of the sales contract is not in accordance with the order submitted
by the Customer, the Customer should notify the Online Store without undue delay by sending an e-mail message indicating the discrepancies noted. The Online Store
will send the Customer the corrected content of the proposed contract.
3. Customers in the case of natural persons may be only persons of full legal age with full legal capacity.
to legal actions.
4. The customer places an order as follows:
- selection of goods made by adding them to the shopping cart;
- providing data for the registration or login form,
- choosing the form of payment;
- approval of the order by the button "I buy and pay";
- sending order confirmation to the Customer's e-mail address.
5. Registered Customers have the ability to track the status of order completion.
6. The Customer undertakes to provide true data. Orders can also be placed bypassing registration on the Online Store website by:
- sending an e-mail to adres:marta.odzimek@zalmaro.pl
- calling at + 48 512 485 201, + 48 512 107 945
7. The Customer who will use the methods indicated in item. 6. i.e. makes purchases without registering on the Store's website, is obliged to read and accept the Terms and Conditions sent by the Store to the email address provided by the Customer.
8. The Customer, using one of the ways of placing an order indicated in item. 6., should specify:
- Name and quantity of products
- The name of the recipient;
- The exact delivery address;
- Contact telephone number;
- e-mail address of the ordering party.
1. The customer has the option to pay for the goods for the order placed by:
a) Transfer,
b) PayU, Przelewy24
c) Cash on delivery payment,
d) Cash payment on delivery.
1. The prices listed next to the products on the website of the Online Store are given in PLN and include taxes and fees. The price of the product before marking the "add to cart" button does not include the cost of shipping and other additional charges. Shipping costs and payment are added to the sum of ordered products. The customer is informed before placing the order about additional costs such as those related to packaging.
2. Information on the total value of the order (including shipping costs, making payment) is made available before choosing the option "Buy and pay" and is confirmed in an e-mail sent immediately to the address provided by the Customer.
1. The customer shall choose the type of delivery available on the website of the Online Store; these are:
- Courier (the shipping company is determined on an individual basis);
2. The delivery period is determined on an individual basis in the order confirmation.
3. The maximum delivery period for the Consumer lasts up to 30 days, unless, individually established with the Consumer a longer delivery period. If the deadline is exceeded, the Consumer has the right to give the seller additional time. If the goods are still not delivered, the Consumer may withdraw from the contract.
4. Deliveries are made on working days, Monday through Friday. On weekends and free days
from work deliveries are not made.
5. The Online Shop shall be responsible for the danger of accidental loss of or damage to the ordered goods until the Consumer receives them, unless the Consumer has chosen a different form of delivery than that offered by the Online Shop.
6. Courier shipments are subject to insurance.
7. The Consumer at the time of receipt of the shipment must necessarily check the goods and in case of any damage write a protocol in the presence of the supplier. Writing the protocol does not constitute a condition
to file a complaint or exercise the right to withdraw from the contract.
8.Goods are delivered on Polish territory.
9. The cost of delivery depends on the method of delivery of goods to the Customer and is indicated in the shopping cart before placing an order by the Customer.
10. Transportation costs ( delivery ) shall be borne by the Buyer.
11. Delivery shall not include additional activities, in particular, the cost of unloading at the place of delivery and bringing the goods into buildings and premises, but only delivery to the address indicated, where the Buyer shall be obliged to unload and collect the goods at his own expense and risk.
This section applies to Customers who are Consumers.
1. The consumer may withdraw from the contract without giving any reason, making a statement in any form within 14 days from the date of delivery of the ordered goods to him. To meet the above deadline it is sufficient to send the statement before its expiry to the address: marta.odzimek@zalmaro.pl.
In the case of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the parties have provided shall be returned in an unaltered state. The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the following address: a company under the company Zalmaro sp. z o.o. with a warehouse in Kłecko (62 - 270 Kłecko) at 52 Czerniejewska Street.
2. The Consumer shall be liable for any diminution in the value of the thing resulting from using it in a manner other than necessary to ascertain the nature, characteristics and functioning of the thing.
3. If the Consumer, when placing an order, has chosen a method of delivery of the thing other than the cheapest ordinary method of delivery offered by the trader, the trader is not obliged to reimburse the consumer for the additional costs incurred by him.
4. The direct costs of returning the goods in connection with the exercise of the right shall be borne by the consumer, unless the Owner has agreed to bear them or has not informed the consumer
of his right to withdraw from the contract. The consumer is obliged to return the goods no later than 14 days from the day on which he or she has withdrawn from the contract, unless the entrepreneur has offered to pick up the item himself. To meet the deadline it is sufficient to return the goods before its expiration.
5. If the Consumer withdraws from the contract, the Owner will refund the price of the order within 14 days from the date of receipt of the goods. The refund will be made to the bank account indicated by the Consumer. The Owner shall issue a written certificate of refund. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any additional costs for him.
6. A model statement of withdrawal from the contract can be found on the website of the Online Shop and is attached to these Regulations.
7. The right of withdrawal from a contract concluded remotely does not apply to the Consumer in cases of:
- services with properties specified by the consumer in the order placed by him/her or strictly related to his/her person ( e.g. individual order)
- services the subject of which is an item that deteriorates rapidly or has a short shelf life;
- services the subject of which is an item supplied in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package has been opened after delivery;
- services, the object of which are things that after delivery, due to their nature, become inseparable from other things;
- services that are clearly tailored to the individual needs of the consumer.
1. Products offered in the Online Store are covered by a 24-month seller's liability
for non-compliance of the goods with the contract. There is a presumption that if the Consumer reported the warranty to the Seller within 12 months of delivery of the product, then the product defect already existed at the time of delivery.
2. The complaint on the basis of the Seller's liability for non-conformity of the goods with the contract may be submitted, among others, by letter to the address: company under the business name Zalmaro sp. z o.o., based in Gniezno (62 - 200 Gniezno), 19 Wrzesińska Street, or sent by e-mail to the address: marta.odzimek@zalmaro.pl.
3. The complaint should include a detailed description of the type of nonconformity, the date of its occurrence, should specify the demand of the Consumer, order number and contact information, which will facilitate the complaint procedure.
4. The Seller is exempt from liability under warranty if the Consumer knew about the defect at the time of conclusion of the contract.
5. The online store shall consider complaints immediately, no later than within 14 days of receipt of the complaint sent by the Customer.
6. In the absence of information on how to consider the complaint, within the period specified in paragraph 5, the complaint shall be considered in favor of the Customer.
7. In the case of a justified complaint, the Customer may demand to bring the product to a state consistent with the contract, free repair or replacement of the product with a new one, reduction of the price or there is the possibility of withdrawal from the contract. The online store will return to the customer the equivalent of the price of the product. The customer may not withdraw from the contract if the defect is insignificant.
8. The response to the complaint is sent to the e-mail address or mailing address provided by the Customer.
9. The store shall issue a written certificate of return of performance.
10. Sample Complaint form is located on the order page and is attached to these terms and conditions. The right to warranty is excluded for Customers purchasing as Entrepreneurs.
11. If the Customer is an Entrepreneur, warranty liability is excluded.
1. GENERAL PROVISIONS
1. DATA ADMINISTRATOR
Pursuant to applicable laws, we are the Data Controller for this Website. We have implemented generally accepted technology and operational security standards to protect your personal data from loss, misuse, unauthorized alteration or destruction. We will notify you immediately in the event of any breach of your personal information that may expose you to serious risks.
2. PERSONAL DATA SUBJECT TO PROCESSING
The term "personal data" means information about an identified or identifiable natural person. In particular, personal data collected by the Service includes:
a. Navigation data
The IT systems and software that ensure the proper functioning of the Service may, in the course of their normal operation, obtain certain personal data transmitted automatically when you use the communication protocols of the Internet network. This information is not collected for the purpose of attribution to specific identified individuals, although by its nature it could, through compilation and association with data received by third parties, allow users to be identified. This category of data usually includes IP addresses or domain names of computers used by users who connect to the site, URLs, connection times, methods of submitting a request to the server, the size of the file received as a response, a numerical code indicating the status of the response sent by the server (success, error, etc.) and other parameters related to the user's operating system and computing environment.
This data is used exclusively to obtain anonymous statistical information related to the use of the site, in order to control its correct operation, to provide various functionalities requested by the user, for security reasons, as well as to determine the identity of those responsible in case of possible cybercrimes. This data is deleted after 12 months.
b. Data provided voluntarily by you
When using the Website, you have the opportunity to voluntarily provide your personal data, such as your name and email address, in order to register for the Newsletter service, to request a quote for products, to register using the "Registration" form, to contact the data controller using the "Contact Us" form, or to send us your resume. This data will be processed by us in accordance with applicable regulations. If you provide us with personal data of third parties, you represent that you are authorized to do so and that you will comply with all obligations of the Data Controller under the applicable regulations, and that you hereby fully indemnify and hold us harmless from any disputes, claims, requests for compensation for damages caused by the processing, etc., possible from third parties whose personal data is processed by you in such a manner.
c. Cookies and similar technologies
We collect personal data using cookies. For more information on our use of cookies and similar technologies, please see the separate cookie policy document linked in the footer of this website.
3. PURPOSES, LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF PROCESSING
Your personal data will be processed by us for the following purposes:
a) for the performance of a contract to which you are a party or to take, at your request, preliminary action in connection with such contract;
b) in order to enable you, with your consent, to sign up for our Newsletter;
c) in order to conduct statistical research/analysis based on aggregate or anonymous data, and therefore without the possibility of identifying you, for the purpose of evaluating the performance of the Service, measuring network traffic for the Service and assessing its functionality and interest in the Service;
d) to comply with our legal obligations;
e) in order to exercise or defend our rights;
f) in order to receive job applications from you, with your consent, sent on your own initiative.
Provision of personal data for the purposes listed above is voluntary, although failure to do so may prevent us from fulfilling your requests or our legal obligations.
4. RECIPIENTS OF DATA
Your personal data may be shared by us, in accordance with the purposes specified in Section 3, with the following entities:
a) entities obliged to ensure the provision of the services offered by the Service - for example, those obliged to send emails and analyze the operation of the Service - such entities usually act as Processors for us;
b) to persons authorized to process personal data who have undertaken an obligation of secrecy or are subject to a relevant statutory obligation of secrecy; (e.g. our employees and contractors); (the entities listed in a. and b. are collectively referred to as "Data Recipients");
c) to judicial authorities in the performance of their functions, in accordance with applicable laws.5. TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES
We do not anticipate transferring your personal data to recipients outside the European Economic Area (EEA).
6. STORAGE OF DATA
We will process your personal data only for as long as necessary to fulfill the purposes set forth in Section 3. For example, we will process your personal data relating to the Newsletter service until you decide to cancel your subscription to the service. Without prejudice to the conditions set forth above, we will process your personal data for the time permitted by applicable laws to protect our rights and interests. You can obtain more information regarding the retention period of your personal data and the criteria used to determine such period by contacting the Data Controller.
7. RIGHTS OF DATA SUBJECTS
You have the right to request access to your personal data, as well as rectification and/or erasure of your personal data from us at any time, within the framework of applicable laws. You may also object to processing, request the restriction of processing or the transfer of your personal data in a structured, commonly used and machine-readable format.
Requests should be sent by email to: marta.odzimek@zalmaro.pl
In accordance with Applicable Laws, you have the right to file a complaint with the relevant supervisory authority if you believe that your personal data has been or is being processed unlawfully.
8. CHANGES TO THE PRIVACY POLICY
This Privacy Policy is effective as of May 25, 2018. We reserve the right to change or update it from time to time. Any such changes will be binding as soon as they are published on the Site: we therefore encourage you to check this section of the Site regularly to keep abreast of changes.
1. The Newsletter service shall consist in sending all information, via e-mail, relating to the activities of the Store.
2. The Customer shall use the Newsletter service on a voluntary basis.
3. The Customer has the opportunity to use the Newsletter service for sending information
by entering e-mail address in the Newsletter field.
4. an email will be sent to the email address entered by the Customer confirming the start of the service with the information: "If you wish to cancel the Newsletter".
5. The Customer may cancel the Newsletter service at any time by notifying the resignation in the email or changing it in the settings of his/her account.
1. Regulations are available at : www.zalmaro.pl.
2. The Customer shall be able to read, download the content of the Regulations to his Device and make a printout.
3. Information on the possibility of the Customer who is a consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection:
- http://www.uokik.gov.pl/spory_konsumenckie.php;
- http://www.uokik.gov.pl/sprawy_indywidualne.php;
- http://www.uokik.gov.pl/wazne_adresy.php;
A customer who is a consumer has, among other things, the following options for using out-of-court means of handling complaints and pursuing claims:
- Permanent amicable consumer court operating at the Trade Inspection- the possibility of requesting the settlement of a dispute arising from the concluded Sales Agreement;
- The provincial inspector of the Commercial Inspection - the possibility of requesting the initiation of mediation proceedings on an amicable basis until the dispute between the Customer and the store is resolved;
- district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Federation of Consumers, the Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl
- Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/
4. If the Customer is an Entrepreneur, any disputes arising under the Terms and Conditions or sales contracts will be resolved in the first instance amicably by the Parties through negotiations or mediation, and if the Parties fail to reach an agreement - by the Common Court with jurisdiction over the Owner's registered office.
The Store shall be liable to the Buyer for defects in goods - non-conformity with the contract of goods purchased from the Store under the terms of the Civil Code and, in the case of Consumers or Consumer Entrepreneur, under the terms of the Act of May 30, 2014 on Consumer Rights.
If the goods are sent with a defect, the Customer may send back the purchased goods to the Store in the original packaging with all accessories. The Customer shall send the advertised goods to the address: ZALMARO Sp. z o.o. , Czerniejewska 52 Street, 62-270 Kłecko
Complaint notifications are accepted at e-mail: marta.odzimek@zalmaro.pl
Complaints will be considered immediately, but no later than within 30 days from the date of notification. If the data in the complaint or information makes it impossible to recognize the complaint and requires supplementation, the Customer is obliged to supplement them immediately after being called by the Store. The complaint should contain data allowing identification of the Customer , the subject of the complaint (e.g. type and date of the defect) and the demands related to the complaint.
If the complaint is accepted, the Store will first be entitled to replace the defective goods with new goods free of defects or remove the defect, unless bringing the goods into conformity with the contract would be impossible or require excessive costs. If it is not possible to replace the goods with new goods free of defects, the Store will return to the Customer the equivalent of the price of the advertised goods or, upon the Customer's consent, will give the Customer other goods available in the store.